Casona Plaza Hotel Puno, Puno

The hotel had clean and spacious rooms with handy space heaters if needed but was a bit dated and chilly. The service was excellent, with friendly staff and convenient room access points. The location was ideal, close to the main square and attractions, despite some issues with drainage. The dining experience was good overall, especially with a choice of eggs, starting early and being tasty. The facilities were satisfactory.

The hotel's location is superb, just a block away from the main square, offering convenience to shops and restaurants. The rooms, though outdated and dimly lit, are equipped with heaters and plenty of blankets. The service stands out for its kindness and helpfulness, except for a hiccup with a recommended tourism agency. The dining, while satisfactory with a buffet style catering to various tastes, has room for improvement in opening hours. The hotel excels in its cleanliness and proximity to key attractions.

I had a pleasant stay at the hotel. The rooms were big, clean, and comfortable, but the noise from the city center could be bothersome. The service was extremely friendly and helpful, though there was an attempt to charge extra for no reason. The location was perfect, central to many attractions and convenient for exploring the city.